FAQs: About the promotion
Please choose one of the following questions:
- What is TrialPay?
- When will I get my eBay Bucks for successfully completing a merchant offer?
- When can I use my eBay Bucks?
- How long will these merchant offers be available?
- How long will the eBay Bucks for Merchant Offers promotion last?
- What eBay information is shared with TrialPay?
- Will my email address be added to a marketing email list?
- Who's eligible?
- What's the catch?
- How do I contact the merchant support team for the merchant offer I completed?
- How do I contact TrialPay?
- Is it OK to complete an offer more than once?
- Can I receive eBay Bucks for an offer I completed previously outside of the TrialPay checkout?
- Can I complete a transaction if I do not have a credit card?
- Where can I find my TrialPay merchant transaction ID?
What is TrialPay?TrialPay enables you to earn eBay Bucks by choosing an offer from name brand merchants. For example, you can earn eBay Bucks when you send flowers, buy gifts, sign up for a service and more—all from merchants. TrialPay uses money from the merchant to fund your eBay Bucks.
When will I get my eBay Bucks for successfully completing a merchant offer?It will take up to three businesss days after your completion of a merchant offer to see your earned eBay Bucks in your My eBay Bucks Activity section. Like all eBay Bucks, you will need to wait until the redemption period to redeem your eBay Bucks Certificate.
When can I use my eBay Bucks?You will get your eBay Bucks Certificate 3-15 days after the end of the quarterly earn period. Please check the eBay Bucks page in My eBay: Keep an eye on the "Certificates" section. For more information on the eBay Bucks program, please visit http://pages.ebay.com/rewards/faq.html#redeeming.
How long will these merchant offers be available?The merchant offers are subject to change or cancellation at any time by eBay.
How long will the eBay Bucks for Merchant Offers promotion last?The eBay Bucks for Merchant Offers promotion is an ongoing program providing you with an alternative way to earn additional Bucks. Check back at ebaybucks.ebay.com to see the current offers. eBay reserves the right to extend or cancel the eBay Bucks for Merchant Offers promotion at any time.
What eBay information is shared with TrialPay?eBay will only share your encrypted eBay user ID with TrialPay in order to track your successful merchant offer transaction to give you eBay Bucks. Your encrypted eBay user ID cannot be decrypted by TrialPay. eBay will not share your personal information with TrialPay or its merchants. Personal information includes your eBay user ID, eBay password and eBay email address.
Who's eligible?Only invited, registered eBay Bucks participants who receive the promotional offer from eBay in My Messages are eligible. Sorry, no forwarding--the offer is not transferable.
What's the catch?You earn eBay Bucks when you try or buy an offer from one of our name brand merchants. The merchant you transact with funds your eBay Bucks. For example, you could earn eBay Bucks by subscribing to a service, buying flowers or shopping from one of many merchants.
The terms of each offer vary from one-time paid product purchases to subscription services. Upon successful completion of a merchant offer, you will earn eBay Bucks. TrialPay uses money from the merchant to fund your eBay Bucks.
How do I contact the merchant support team for the merchant offer I completed?If you need to contact the merchant support team for the merchant offer that you selected for completion, please visit the merchant’s Web site for support information.
How do I contact TrialPay?Click on the “Contact Us” link in the top right corner of this TrialPay page. You will be asked to fill out some information so that TrialPay can address your question. TrialPay will respond to you via email.
Is it OK to complete an offer more than once?Unless otherwise stated, an offer can only be completed once per person or per household. However, there are a few shopping offers that you can complete multiple times to qualify to earn eBay Bucks each time.
Can I receive eBay Bucks for an offer I completed previously outside of the TrialPay checkout?No. We can only honor offers that were initiated and completed via the link provided by TrialPay on eBay’s site during the term of this eBay Bucks for Merchant Offers promotion. If you completed an offer directly from the merchant's Web site or over the phone prior to accessing this TrialPay checkout, your completion cannot be honored for eBay Bucks.
Can I complete a transaction if I do not have a credit card?The majority of our merchants require a valid credit or debit card to complete a transaction. Unfortunately, if you do not have a credit or debit card, you may not be able to complete a transaction.
Where can I find my TrialPay merchant transaction ID?Your TrialPay merchant transaction ID can be found in your My eBay Bucks Activity area. In the Activity area, look for “transID” which will precede the 6-8 digit TrialPay merchant transaction ID.