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FAQs: Completing a TrialPay Offer

Please choose one of the following questions:

• Is it OK to complete an offer more than once?
• Do I have to be a new user to complete an offer?
• I get a message that no offers are available.
• I cannot find a particular offer to complete.
• Can I receive credit for an offer I completed previously outside of the TrialPay checkout?
• How do I contact the support team for the partner offer I completed?
• Can I use TrialPay if I do not have a credit card?

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• Is it OK to complete an offer more than once?

  Unless otherwise stated, an offer can only be completed once per person or per household. However, there are several shopping offers that you can complete multiple times to receive multiple products.
  
  Note: You may only have one TrialPay account. For more information, please see our Terms and Conditions.

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• Do I have to be a new user to complete an offer?

  In some cases, you must be a new user in order to receive credit for completing an offer. Conditions for each offer are explicitly stated in the TrialPay checkout and the offer Terms and Conditions. Please be sure to review the partner offer's Terms and Conditions prior to completing the offer.
  
  Note: You may only have one TrialPay account. For more information, please see our Terms and Conditions.

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• I get a message that no offers are available.

  In some cases, there may be no offers available in your country or region. We are working hard to add new offers every day, so please check back at a later date.

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• I cannot find a particular offer to complete.

  If you're looking for a specific offer and can't find it, then it may have been temporarily removed. Only offers that are currently available from our partners are shown in the checkout.

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• Can I receive credit for an offer I completed previously outside of the TrialPay checkout?

  No. We can only honor offer completions that were initiated and completed via the link provided in the TrialPay checkout. If you completed an offer directly from the advertising partner's Web site or over the phone prior to accessing TrialPay, your completion cannot be honored.

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• How do I contact the support team for the partner offer I completed?

  If you need to contact the support team of the partner offer that you selected for completion, please visit the advertiser's Web site for support information.

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• Can I use TrialPay if I do not have a credit card?

  The majority of our advertising partners require a valid credit or debit card. Unfortunately, if you do not have a card, TrialPay might not be able to match you with an offer.

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